Shipping Policy

Thank you for shopping with Prestige Padel Shop Ltd
This Shipping Policy outlines how we process, ship, and deliver orders within the United Kingdom.

1. Processing Time
All orders are processed within [1–3 business days] after payment is received. Order processing cut-off time: 4:00 PM (GMT), Monday through Friday.
Orders are not processed, shipped, or delivered on weekends or public holidays.
If we experience a high volume of orders or delays due to external factors (such as weather or courier issues), we will notify you by email as soon as possible.

2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipping Method                                         Estimated Delivery Time          Cost
Standard Delivery (Royal Mail / Courier)      3–7 business days                   £2.99
Free Shipping On orders over  £100
Please note: Delivery times are estimates and may vary depending on your location, courier delays, or unforeseen circumstances.

3. Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number (if applicable). Tracking information will become active within 24–48 hours.

4. Delivery Issues
If your parcel is delayed, lost, or damaged in transit, please contact us at [your contact email].
We will assist in locating your order or filing a claim with the courier service.
Important: We are not responsible for incorrect shipping addresses provided by customers. Please double-check your details before confirming your order.

5. Customs, Duties, and Taxes
Orders shipped within the United Kingdom are not subject to import duties or customs fees.
If you are ordering from outside the UK, you may be responsible for any applicable customs duties or taxes imposed by your local authorities.

6. Returns & Exchanges
Please refer to our Returns page for detailed information about returns, exchanges, and refunds.